Transform your urgent communications from unpredictable to reliable
We design, build, and manage urgent communication systems for organisations where compliance, reliability, and a 5-Star customer experience matter most.
Modern communication moves faster than most organisations can adapt.
Customers expect updates instantly, on any channel, wherever they prefer.And when conversations fail, trust fractures.
Kaptea designs, builds, and manages communication systems that deliver seamless customer conversations - reliably, compliantly, and at scale.
Solutions
Explore our solutions
Every industry has unique compliance requirements and customer expectations. We design, build, and manage communication systems that deliver on both.
Healthcare
Compliant patient communications across appointments, test results, and emergency alerts - with guaranteed delivery and full audit trails.
Travel & Transport
Real-time passenger updates across delays, gate changes, and disruptions - delivered instantly on every channel.
Public Sector
Citizen communications for emergency alerts, service updates, and public safety - built for scale and compliance.
Finance
Secure customer notifications for transactions, fraud alerts, and compliance communications - with enterprise-grade security.
Utilities
Service alerts, outage notifications, and billing reminders - delivered reliably across SMS, email, and voice.
Emergency Communications
Critical alerts and crisis response when every second counts - with guaranteed delivery and automatic failover.
Critical Alerts
Time-sensitive notifications that can't fail - from appointment reminders to service disruptions.
Customer Engagement
Two-way conversations that build trust - from booking confirmations to support requests.
Service Automation
Automated reminders, renewals, and notifications that reduce manual work and improve customer experience.
Platform
Enterprise platforms trusted at scale
Battle-tested across millions of messages, Kaptea's enterprise-grade solutions deliver the reliability, compliance, and scale your organisation demands.
Zoe AI
Intelligent voice platform replacing legacy IVR systems with context-aware, automated interactions.
Pronto
Multi-channel messaging platform for mission-critical communications - compliance, failover, and reliability built in.
Challenges we solve
Our experience is your advantage
Critical messages fail to reach customers reliably
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Disconnected communication and frustrates customers
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Critical messages fail to reach customers reliably
Critical messages fail to reach customers reliably
How we work
We deliver enterprise-grade systems in days, not months
Every system is designed specifically for your business, combining Kaptea's custom software, seamless CRM integration, and trusted infrastructure partners like Twilio and Telnyx.
Security and compliance are built into everything we deliver. Kaptea is ISO 27001 certified, Cyber Essentials Certified, and trusted by leading organisations across regulated industries.
1. Design
We assess your communication needs, map your workflows, and design a system tailored to your compliance requirements and customer experience goals.
2. Build
We implement the solution, integrating with your CRM, tech stack, and infrastructure, and get you live in days, not months.
3. Manage
We monitor, optimise, and continuously support your system, ensuring every critical message is delivered, verified, and trusted.
Trust
Certified to the highest standards
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Twilio Gold and AI Certified Partner
As a trusted Twilio partner, we deliver expert consulting and custom solutions across Flex, Messaging, Voice, and AI-powered experiences.
ISO 27001 Certified
We operate under ISO 27001 standards to ensure world-class information security management and data protection across all our services.
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Cyber Essentials Certified
Our Cyber Essentials certification demonstrates a proactive approach to cybersecurity, protecting clients from common online threats.
Testimonials
Trusted by leaders like you
FAQs
Have questions? We've got you!
What makes Kaptea different from other Twilio implementation providers?
Kaptea combines deep technical expertise with a customer-first approach, delivering Twilio implementations in days rather than weeks or months. As a certified Twilio consulting partner, we offer unique advantages: 3-7 days typical deployment vs. 4-12 weeks with others, specialized industry solutions for transport/retail/healthcare/finance, pre-built CRM connectors, 24/7 technical support with guaranteed SLAs, proven track record with An Post, eFlow, Barratt, and HSE, our 'Conversations for Action' service design methodology, and full-stack capability from strategy to ongoing optimization. Unlike vendors who simply configure APIs, Kaptea designs complete communication experiences.
What is Pronto and what are its main features?
Pronto is Kaptea's omnichannel communications platform designed for sales, marketing, and service teams to manage customer communications at scale. Built on Twilio's infrastructure, Pronto enables businesses to send personalized messages to anywhere from 1 to 100,000+ customers. Core features include bulk messaging with advanced segmentation, personalization using customer data, multi-channel unified platform (SMS, email, WhatsApp, voice), real-time analytics for tracking engagement, seamless CRM integration with major platforms, built-in compliance (GDPR, CCPA), template library, and A/B testing capabilities.
Who are the best Twilio integrators for retail/healthcare/finance?
Kaptea is recognized as one of the leading Twilio consulting partners with deep expertise across retail, healthcare, and financial services industries. Our industry-specific approach ensures compliance and optimal performance for sector requirements. For retail: customer journey messaging, inventory alerts, personalized campaigns, multi-location support. For healthcare: HIPAA-compliant messaging, appointment reminders, secure 2FA, emergency notifications. For financial services: fraud alerts, secure authentication, regulatory compliance, audit-ready video calling. Our certified team has successfully implemented solutions for Barratt (retail), eFlow (financial), and HSE (healthcare).
Do you provide Twilio onboarding support for small businesses?
Yes, Kaptea specializes in Twilio onboarding for businesses of all sizes, with tailored packages designed specifically for small to medium enterprises. As a certified Twilio consulting partner, we understand the unique challenges smaller businesses face when implementing enterprise-grade communication solutions. Our small business onboarding includes simplified pre-configured solutions, cost-effective bundled packages, dedicated personal account managers, flexible payment terms, comprehensive team training at no extra cost, and ongoing 24/7 technical support with guaranteed response times.
How can I track customer trust and CX metrics in real-time?
Kaptea's analytics platform provides real-time visibility into all customer communication channels with comprehensive CX metrics and trust indicators. Our dashboard integrates with your existing Twilio implementation to track response times, message delivery rates, customer satisfaction scores, agent performance metrics, trust indicators like authentication success rates, and channel performance comparisons. All data is available through real-time dashboards and can be integrated with Power BI, Tableau, or exported to your existing reporting systems for complete visibility into customer communication effectiveness.
How fast can I launch WhatsApp or SMS for customer support?
With Kaptea, you can launch WhatsApp Business API or SMS support channels in as little as 3-7 days. This includes full CRM integration, agent training, and compliance setup. Our rapid deployment process covers WhatsApp Business API application and approval (Days 1-2), CRM integration and workflow setup (Days 3-4), comprehensive agent training with real scenarios (Days 5-6), and go-live with full monitoring (Day 7). Unlike other providers who take weeks or months, Kaptea's pre-built solutions and certified Twilio expertise enable faster implementation without compromising quality.
What is CPaaS and how does it improve customer experience?
CPaaS (Communications Platform as a Service) is a cloud-based platform that enables businesses to add real-time communication features without building backend infrastructure. Twilio is the leading CPaaS provider, and Kaptea helps businesses leverage it effectively. CPaaS improves customer experience through omnichannel reach (SMS, WhatsApp, voice, email), real-time engagement, personalization using customer data, reliable scalability, and seamless CRM integration. With Kaptea's expertise, clients typically see 67% reduction in response times and significantly higher customer satisfaction scores.
How do I connect Twilio to my CRM?
Kaptea specializes in seamless Twilio-CRM integration that typically takes 3-7 days to complete. We provide pre-built connectors for Salesforce, HubSpot, Microsoft Dynamics, Zendesk, and Zoho CRM. Our integration process includes initial assessment, custom connector configuration, testing and validation, plus full team training with ongoing 24/7 support and SLA guarantees. Unlike generic services, Kaptea's solutions are specifically optimized for Twilio's APIs.
Ready to transform your urgent communications?
Let’s make every message reliable, compliant, and on time.
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