Pronto | Built by Kaptea - Twilio Consulting Partners
The Secure Mass Notification Platform.
Reach customers instantly on their preferred channels with an omnichannel messaging platform built for auditability, security, and 100% delivery transparency.
ISO 27001 Certified | Full Audit Logs | Delivery Receipts
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About us
Pronto: A messaging platform for organisations that care about trust, accountability, and operational discipline.
Smart delivery optimisation
We actively monitor and maintain your sender reputation and regulatory compliance to optimise deliverability.
Pronto uses proprietary intelligent batching and sending technology to ensure that high volume sends are optimised for deliverability and speed.
Faster and reliable communication
Pronto unifies all of your communication channels - bulk messaging or 1:1 communications, service or marketing.
What's more - messaging history from all channels is accessible in one centralised location, providing a seamless experience for customer and agent.
Compliance and security
We built Pronto with enterprise-grade security and flexible options for data locality.
We manage regulatory requirements across all senders and channels, so that all communications are delivered in a compliant manner.
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Integrations
Pronto provides an interface between your CPaaS and CRM.
Our founders had spent years inside global enterprises—leading CX, operations and product teams — wrestling with systems that didn’t talk to each other and customer journeys that broke under pressure.
Integrate directly with your CRM & BI systems
Bring your own SMS, RCS, Email, WhatsApp and Voice channels
Use Pronto UI or Headless architecture
Solutions
Pronto Solutions
Regulatory Pressure
Use pre-approved message templates that meet regulatory standards for speed and compliance.
Sensitive Data Exposure Risk
Ensure full encryption of every message across SMS, WhatsApp, and voice channels.
Lack of Message Visibility
Real-time audit logs and delivery/read receipts provide full transparency for every interaction.
Customer Trust and Protection
Verified sender protection helps eliminate impersonation risk and build trust.
Services
Service Packages
Strict Data Privacy Laws (HIPAA, GDPR)
Deliver fully encrypted communications that comply with healthcare data regulations.
Lack of Confirmation for Critical Messages
Read receipts and delivery tracking confirm patients have seen important messages.
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Missed or Delayed Appointment Reminders
Multi-channel delivery ensures patients receive critical updates on time, every time.
Manual Communication Slows Teams Down
Automate message flows with pre-set escalation paths to reduce manual workload.
Services
Service Packages
Emergency Outages Require Mass Notifications
Instantly broadcast messages across SMS, voice, and WhatsApp with fallback logic.
Ineffective Legacy Channels (email, post)
Shift to mobile-first communication with higher open and response rates.
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No Insight Into Customer Response
Use audit logs to track delivery, engagement, and follow-up needs in real time.
Need for Public Trust and Message Authenticity
Verified sender ID and secure delivery prevent misinformation or spoofed alerts.
Services
Service Packages
Urgent Citizen Notifications During Emergencies
Use multi-channel broadcast with real-time delivery tracking to ensure every message.
Need for Transparency & Compliance
Pronto’s audit logs provide full traceability of message delivery, reads, and user actions.
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Audit-Ready Logs
Shift to mobile-first messaging with higher visibility, faster responses, and automated follow-ups.
Trust & Security in Government Communications
Verified sender protection and encrypted delivery ensure messages.
Certifications
We are certified so you can be confident
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Twilio Gold & AI-Certified Partner
As a trusted Twilio partner, we deliver expert consulting and custom solutions across Flex, Messaging, Voice, and AI-powered experiences.
ISO 27001 Certified
We operate under ISO 27001 standards to ensure world-class information security management and data protection across all our services.
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Cyber Essentials Certified
Our Cyber Essentials certification demonstrates a proactive approach to cybersecurity, protecting clients from common online threats.
Book a Demo
Ready to Transform Your Customer Communications?
Join companies like An Post, eFlow, and Barratt who've reduced response times by 67% and launched omnichannel support in just 7 days.
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